Refund policy

Last updated: September 2, 202

At VALKAR LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

Our products are digital products, including ebooks, guides, playbooks, downloadable files, and other digital content. Because digital products are delivered electronically and may be accessed immediately after purchase, different refund rules may apply compared with physical products.

Please read this Refund Policy carefully before making a purchase.

1. Digital Products

VALKAR LLC sells digital products that are delivered electronically.

Once a digital product has been delivered, accessed, downloaded, or otherwise made available to the customer, purchases are generally considered final and non-refundable, except where:

  • the product has a technical or delivery problem;

  • the customer has been incorrectly or repeatedly charged;

  • the wrong product has been supplied;

  • the purchase qualifies for a refund under this Policy; or

  • a refund, withdrawal, replacement, or other remedy is required by applicable law.

Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be waived or excluded.

2. Right of Withdrawal for Digital Content

Customers may have a statutory right to withdraw from certain online purchases depending on the laws applicable to them.

For customers located in the European Union or other jurisdictions providing similar consumer rights, digital content may be subject to a statutory withdrawal period.

However, where permitted by applicable law, the right of withdrawal may be lost once the supply of digital content begins if the customer:

  • expressly requests or consents to receiving immediate access to the digital content before the withdrawal period expires; and

  • expressly acknowledges that beginning the supply of the digital content results in the loss of the applicable right of withdrawal.

Where required by law, VALKAR LLC will respect all applicable statutory withdrawal rights.

3. When You May Request a Refund

You may contact us to request a refund or review of your purchase if:

  • You were charged more than once for the same order.

  • You received a different product from the one you purchased.

  • The digital file is corrupted or cannot be opened.

  • The download or access link provided does not work.

  • You did not receive access to the product after successful payment.

  • A technical problem on our side prevents you from accessing the purchased product.

  • An incorrect amount was charged.

  • The transaction was unauthorized.

  • A refund or other remedy is required under applicable consumer protection law.

We may ask for reasonable information necessary to verify the order and investigate the issue.

4. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds simply because:

  • You changed your mind after purchasing.

  • You no longer want or need the product.

  • You purchased the wrong product despite the correct product information being clearly displayed before purchase.

  • You did not read the product description before purchasing.

  • You expected information, features, or content that were not included in the product description.

  • You do not personally like the style, format, design, presentation, or content of the digital product.

These restrictions do not affect any mandatory rights you may have under applicable law.

5. Technical Issues

If you experience a technical problem with your digital product, please contact us and provide information about the issue.

Where appropriate, we may attempt to resolve the problem by:

  • Providing a new download link.

  • Resending the digital product.

  • Providing a replacement file.

  • Correcting an access problem.

  • Providing reasonable technical assistance.

If we are unable to provide the purchased digital product due to a problem on our side, we may issue a refund where appropriate.

6. Reporting a Problem

We recommend contacting us within 14 days of your purchase if you experience a problem with your order so that we can investigate it as quickly as possible.

The 14-day period in this section is intended to facilitate the resolution of customer service issues and does not reduce, replace, or limit any longer period or mandatory right available to you under applicable law.

7. How to Request a Refund or Review

To request a refund or ask us to review a purchase, please contact us using the customer support contact details provided on our website.

Please include, where available:

  • Your full name.

  • The email address used to place the order.

  • Your order number.

  • The name of the product purchased.

  • The date of purchase.

  • A brief explanation of the issue.

  • Screenshots or other relevant evidence, if applicable.

Providing complete and accurate information will help us investigate your request efficiently.

8. Response Time

We aim to review and respond to customer support and refund requests within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received on weekends or public holidays will be handled beginning on the next business day.

9. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us as soon as possible.

Once we verify that a duplicate payment occurred, the duplicate charge will be refunded to the original payment method.

10. Incorrect Products

If you receive a digital product different from the product you purchased, please contact us.

We will normally provide access to the correct product. If we are unable to do so, we may issue a refund where appropriate.

11. Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us promptly.

We may request information reasonably necessary to identify the transaction and investigate the claim.

Nothing in this section prevents you from exercising any rights available through your bank, card issuer, payment provider, or applicable law.

12. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Once VALKAR LLC has processed the refund, the time required for the funds to appear in your account may depend on your:

  • Bank.

  • Credit or debit card issuer.

  • Payment processor.

  • Financial institution.

Processing times after we issue a refund are outside the direct control of VALKAR LLC.

13. Payment Disputes and Chargebacks

If you experience a problem with an order, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.

Our customer support team will make reasonable efforts to resolve legitimate delivery, access, payment, or technical problems.

Nothing in this section limits your legal right to contact your bank, payment provider, card issuer, or other competent authority where appropriate.

14. Fraud or Abuse

VALKAR LLC may refuse a refund request where there is reasonable evidence of:

  • Fraud.

  • Intentional abuse of this Refund Policy.

  • Repeated misuse of refund requests.

  • Attempts to obtain digital products without legitimate payment.

  • False or misleading information provided in connection with a refund request.

Each request will be assessed based on its individual circumstances and subject to applicable law.

15. Mandatory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, waive, or limit any consumer right that cannot legally be excluded or limited.

If the consumer protection laws applicable to your purchase provide rights or remedies that are more favorable than those described in this Policy, those mandatory legal rights will apply.

16. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our business practices, products, or legal requirements.

Any updated version will be published on our website with a revised “Last updated” date.

Changes will not affect any mandatory rights applicable to purchases made before the updated Policy became effective.

17. Contact Us

If you have questions about this Refund Policy, experience a problem with a purchase, or would like us to review a transaction, please contact VALKAR LLC using the contact information provided on our website.

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.

VALKAR LLC
Website: valkarllc.com